Results for category "Miscellaneous"

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Shopping Centres & Retail | Sight & Sound Security

Shopping Centres & Retail

Shopping Centres & Retail

Sight & Sound Security provide complete shopping centre and retail security ensuring the safety of people and property whilst also creating a relaxed and welcoming atmosphere for the large numbers of genuine visitors each day. We recognise that today’s security staff are required to be so much more than just security guards. In this way we train our officers to meet the complex demands of the modern retail environment, requiring them to be professional customer service assistants as well as security officers.

In addition to being licensed security professionals and personnel are trained in shopping centre security which focuses on the importance of customer service. On going training is continually provided with officers and staff being regularly tested maintaining our high standards and providing clients with value for money.

But it is not only good customer care that retail security and shopping centres need. It is the whole retail experience. This is why Sight & Sound Security looks at the outside of the shopping centre too, and creates strong partnerships with the local police and business organisations. We recognise that partnerships are stronger than working alone.

Concierge & Reception | Sight & Sound Security

Concierge & Reception

Concierge & Reception

Sight & Sound Security provides excellent fully managed reception and front of house services.

The primary role of concierge reception is to prevent unauthorised access to the building whilst enhancing the presentation of your Company. Concierge and reception is often the first contact that your visitors encounter and the impression they create is extremely important. In essence it is a two-tiered service; security and front of house, we consolidated two roles into one.

The service is bespoke, and as such can include various roles and duties for example, directing visitors, opening doors and taking coats, management and monitoring of car parking, CCTV monitoring based from reception, patrolling, meeting room management, security alerts, switchboard and corporate help desk, co-ordination of fire evacuations, monitor/report health & safety, meet and greet, first aider at work and mail room management.

Our Concierge/Receptionists are customer service focused, they are fully aware of the necessity for building security and the importance of maintaining a secure, inviting and welcoming reception. We understand that first impressions count, which is why we only employ friendly and efficient people to represent your Company.

Manned Guarding

Manned Guarding

Manned Guarding

Sight and Sound Security provides security officers of the highest quality. Our Security Officers are fully licensed, highly trained, motivated and committed to providing a high level of service. We fully manage, motivate and reward our Security Teams and this sets us apart from our competitors.

All services are always tailored to meet clients’ specific needs. Personnel are stringently vetted to BS 7858 screening standard and selected for their range of abilities, customer services and willingness to perform additional duties.

Our Security Teams provide a large number of important security functions from corporate static guarding, front of house/concierge and reception services, post room and porterage services, CCTV control room operation and customer service roles.