Professional, Experienced Security Protecting People & Property

I wanted to take some time out to just say a huge thank you for all your support and help in these very hectic past few weeks. It’s been an absolute pleasure to deal with you on all aspects of our contract and you always make time to take my calls, feedback to me and offer solutions to make everyone’s lives easier during such a stressful time. You remain professional and approachable, and I never feel like I’m being a pain. My team echo these comments and the service you and your guards are offering has been outstanding. Please pass that on to your team. Thank you for your on-going support.

Thank you for ensuring this short mobilisation period was very smooth with all employees transferred via the TUPE process, something that was important to us. In addition, the management team has been very professional and approachable, and we have an extremely strong working partnership that keeps going from strength to strength.

It has been a pleasure using Sight & Sound Security under the guidance of your excellent Client Manager. Effective communication, the willingness to listen and the degree of flexibility that has been displayed has made the transition from an in- house to an outsourced service far less problematic than we envisioned. We feared that with the Borough’s complex requirements, communication might suffer when moving away from in-house provision. In fact, the opposite has been the case, it is reassuring to know that a reliable quality service is accessible by a phone call or email, rendering business disruptions such as staff absence or additional unexpected security needs a thing of the past. Out sourcing our security requirements has provided the Authority with a sizable saving.

We have a long and well-established relationship with Sight & Sound and recently the contract has been extended into its 6th year. One of the main reasons for selecting them as a partner is that they understand what Kew are trying to achieve in the provision of services and have always taken the time to listen to our philosophy on service delivery. The team are always keen to work with us in providing solutions to the many and varied issues that arise in the management of our site”. As a company they are people focused and provide a wide range of training initiatives to our Officers and this in turn ensures that they retain good staff and therefore the quality of service provision is high.

I have been impressed by your team. From initial contract mobilisation to contract options and flexibility through to officers delivering a great service to staff and public. I would confidently recommend Sight & Sound to anyone who requires a professional and reliable security service.

I am conscious that despite messaging you and over the weekend to thank you. I haven’t extended my thanks to your wider team. Therefore, please can you say thanks to Sight & Sound for all of their support (particularly Steve and the Saturday night guard who had an unplanned over-nighter, but also the guys who were in on Sunday, both of them actually, as the main reception guy made sure his colleague had this breaks and helped us with the screens. Very helpful chaps. In essence a disaster often brings out the best in people.